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FAQ - (206)244-4422

Frequently Asked Questions

How do I find my driver?
We offer two options for airport service. Please choose one of the
following options.
                1) Baggage claim. The driver will arrive at baggage claim holding a sign
                    with the client’s name. This service is an additional $10.00.
               2) Curb side. The driver will pick you up curb side outside of the
                   baggage claim area. After you pick up your luggage go outside of baggage claim area and call 206-244-4422 with the door     number you at driver will meet you promptly (usually within 2-5 minutes). This is the fastest and easiest option for the client. 

When will you charge my credit card?
We do not charge your credit card until trip is completed.

Will I be charged for waiting time?

There is a 10 minute grace period after the scheduled pickup time, and a 45 minute grace period after flight arrival time (at the airport). We monitor the status of all commercial flights Once the grace period has elapsed additional fees are charged at the rate of $15.00 per every ½ hour.

What is your cancellation policy?
To avoid being charged you must cancel your reservation no less than 12 hours prior to pickup time by e-mail, or 3 hours by phone. If a cancellation occurs less than 3 hours before the scheduled pickup time, full fare plus gratuity will be charged to the client.

What are your hourly rates?
Hourly rates for any occasion:$50.00 per hour, Minimum 2 hours.

What kinds of cars do you drive?
All of our cars are 2002 - 2005 full size luxury sedans that carry 1 - 5
passengers, such as Lincoln Towncars.

Does your rate include a gratuity for the driver?
No, our rates are a flat company rate and do not include the standard
20% gratuity for the driver.

Are your rates per person or per car?
Unlike airport shuttle services or taxis, our rates are per car. The rate does not change based on the number of passengers.

Lost or Damaged Items:

GoldStar Towncar and its Affiliates are not responsible for items that are left in the vehicle, lost or damaged. GoldStar Towncar reserves the right to charge a delivery fee for returning lost items if found. GoldStar Towncar, Affiliates and their Drivers will assist with luggage at a client's request, but assume no liability for doing so.

No Show Policy:

No show reservations will be charged the full trip plus any waiting time. Please call us at 1-877-800-6005 or 1-206-244-4422 to avoid being billed as a no show.

What Payment Method do you accept?:

We accept all major credit cards, travelers' checks, cashiers checks, cash, and service corporate accounts.

Termination of any reservation:

GoldStar Towncar reserves the right to terminate any reservation at any time in the best interest of customer safety, driver safety, vehicle safety, and federal/state/local laws.

What is your Privacy Policy?:

GoldStar Towncar and it's Affiliates reserves the right to use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates, terms and policies. GoldStar Towncar and its Affiliates' do not sell, rent or disseminate your personal and financial information to any outside third parties.